Return & Refund Policy

Last updated: 11 October 2026

We want you to love every Megavin pack. Because our products are food items, we cannot take back opened or used products for hygiene and safety reasons. But if something is wrong with your order, we will make it right.

1. When you can ask for a return / replacement

Pack is damaged, leaking or swollen when delivered.
You received the wrong product.
An item is missing from your order.
Product is expired or close to expiry (less than 30 days) on delivery.

2. When returns are not accepted

Pack has been opened or used (unless there is a quality problem).
Change of mind or taste preference.
Damage caused after delivery (wrong storage etc.).
Request raised after 48 hours of delivery.

3. How to raise a request

Within 48 hours of delivery, email [email protected] or WhatsApp +91 98765 43210.
Share your order number (e.g. MGV10001) and clear photos / video of the product and outer box.
Our team will check and reply within 2 working days.

4. What you get

Once approved, you can choose a free replacement or a full refund for the affected item(s). In most cases you do not need to send the product back. If pickup is needed, we will arrange it free of cost.

5. Refund timelines

UPI / online payments: refunded to the same UPI / bank account within 5–7 working days after approval.
Cash on Delivery: refunded by UPI or bank transfer to the account you share with us, within 5–7 working days.
Delivery charges are refunded if the full order is refunded due to our mistake.

6. Bulk / HORECA orders

For bulk and HORECA orders, quality issues must be reported within 48 hours with batch number and photos. Refunds or credit notes will be given as per the agreed quotation.

7. Need help?

Call +91 98765 43210 (Mon – Sat, 9:30 AM – 6:30 PM) or email [email protected].