Cancellation Policy

Last updated: 11 October 2026

1. Cancelling your order

• You can cancel your order free of cost any time before it is Packed (status: “Order Placed” or “Confirmed”).
• To cancel, open Track Order (or My Orders), and click Cancel Order.
• You can also call +91 98765 43210 or email [email protected] with your order number.

2. After the order is packed or shipped

Once the order is packed or shipped, it cannot be cancelled online. You may refuse the parcel at delivery. For prepaid (UPI) orders refused at the door, we refund the product amount after the parcel reaches us, minus delivery charges.

3. Cancellation by Megavin

We may cancel an order if:

• The product is out of stock.
• The pincode is not serviceable.
• There is a pricing or technical error.
• We cannot reach you to confirm a Cash on Delivery order.
• The order looks fraudulent.

If we cancel, you will get a full refund of any amount paid.

4. Refund for cancelled orders

For UPI / prepaid orders, the refund is sent to the same account within 5–7 working days. Cash on Delivery orders have nothing to refund.

5. Bulk / HORECA orders

Bulk and custom (private label) orders can be cancelled only before production starts. Any advance paid for custom packing material may not be refundable.